I’ve had to buy individual, replacement AirPods more than once thanks to a large labradoodle who thinks my Pods are a great toy…. only the right side seems to get stolen, twice from my ear as I slept, but I digress.

This time I found the best price for an actual Apple product with Re-Cell, so I happily ordered two replacement rights so that I could have two functional sets of AirPods again. Re-Cell shipped them same day, and I received them 2 days later.

I began trying to pair them with the two existing left AirPods that Rusty doesn’t eat for whatever reason, and immediately had problems with the replacements not pairing at all. After a week of trying all the different tutorials (which are really all the same info, but for some reason I tried a half dozen tutorials—in addition to the card that Re-Cell included—before I finally reached out to Re-Cell for help.

Bruce responded almost immediately, and after a few back and forth, we realized that I had ordered the wrong generation AirPods—I am an engineer but not a techie. Despite it being clearly, 100% my fault for ordering incorrectly, Bruce very promptly and professionally guided me through ordering the correct Pods and getting the incorrect Pods returned to them—for full credit.

I am disabled and don’t get out of the house a whole lot, so being able to order these online was important, and the painless process to make me happy was clearly important to Bruce and Re-Cell.

If anyone reads all of this, I feel the need to…