FAQ
Frequently Asked Questions:
"Are these Authentic Apple, Beats, and Samsung Products?"
Yes absolutely! We source all of our electronics from major US retailers that only sell authentic Apple, Beats, and Samsung headphones. We guarantee with every order we send out that you are receiving an original product, produced and manufactured by Apple, Beats or Samsung.
An important part of our testing process is authenticating each AirPod, AirPod Case, Beats Bud and PowerBeat/Samsung to ensure that they are original authentic products. If you have concerns about the product you received, please contact us. It's actually not possible to pair a non-authentic headphone with an original one, so please ensure your set is authentic before purchasing a replacement from us.
"How do I pair the replacement part?"
Your replacement part will come with a slip providing pairing instructions so you can get your headphones up and running in an hour or less! If you lost your slip or need more details, you can find our links to pair your replacement parts here:
https://www.recellexchange.com/blogs/news/factory-reset-airpods-pros
https://www.recellexchange.com/blogs/news/factory-reset-beats-studio-buds
https://www.recellexchange.com/blogs/news/factory-reset-powerbeats-pro
https://www.recellexchange.com/blogs/news/factory-reset-samsung-galaxy-buds
"Will these work with my Airpods/Beats/Samsung?"
Yes! All of the parts we ship will pair with your existing devices already. As long as you purchased your device originally from an authorized Airpod, Beats, or Samsung retailer, you'll have no issues pairing.
"How do I know which part I need?"
Either in your bluetooth settings, click on the name of your headphone in your bluetooth list, it'll give you a model number, or you can see it on the fine print of your device!(Not the model number on the case.) You can match this with our listings to determine the correct part you need. If you are still unsure, please feel free to reach out and we will assist you.
"What's the condition?"
The Earbud will show little to no signs of use, but guaranteed thoroughly and effective sanitized. We best describe our parts as 'like new.' We put all of our replacements parts through testing so to assure you receive a fully functioning part. For more information on our product grading, please feel free to reach us via phone or email.
Can you replace one AirPod or wireless bud or chargng case?
Absolutely! Contrary to popular belief, replacement buds can easily be paired to your original set. All you have to do is follow our pairing guide below. No need to go out and buy an entirely new set!
How do I pair my replacement bud with my original set? Airpod info
Follow our simple pairing guide below:
- Unpair your original set. Go to Settings -> Bluetooth -> click “info” icon next to device -> click “Forget This Device”.
- Place both left and right pods in the case, close the lid.
- Connect the charging case to a power source and charge for 30 minutes or until you see a solid green or white light when lifting the lid up.
- Remove cable and open the lid. Press and hold the pairing button on the back of the case (for AirPods) or the center button on the case (for Beats Buds or PowerBeats) until the light flashes white.
- If a setup animation appears, you have successfully paired your AirPods. If a setup animation does not appear after 10 seconds, then close and reopen the lid. Repeat the process from step 1.
If you follow these guidelines, but continue to have difficulty, please feel free to contact us.
What happens if I accidentally purchased the wrong generation or the incorrect side?
If you ordered the wrong generation or incorrect side (don't worry, this happens to the best of us!) we can quickly swap your item for the correct one through an exchange.
"Do you offer local pickup?"
Absolutely! We are a San Diego Based company. We can be reached at 4236 Bonita Road Bonita CA 91902
Hours of operation:
Mon-Fri 10:00AM - 6:00PM
Saturday 10:00AM- 5:00PM
Sunday: Closed
Phone: (619) 929-2343
Emai: Support@recellexchange.com