The Worry-Free Replacement Guarantee

At RecellExchange, we’re committed to quality. Every eligible product is backed by our 1-Year Worry-Free Warranty — so you can shop with confidence knowing you're covered if your item stops working entirely.

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Our 1-Year Warranty covers complete functional failure under normal use. This includes:

• No audio output (completely dead on one or both sides. This does cover malfunctions of your original pieces not purchased from us.)
• Battery won’t charge at all
• Device won’t power on
• Connectivity failure (unable to pair or drops connection every time)
• Charging case won’t charge or won’t power the earbuds at all

If your product completely stops working and meets the warranty terms, we’ll provide a shipping label to send in your set, and we will ship out a replacement.

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The following are not covered under the 1-Year Warranty:

• Low audio volume
• Shortened battery life or battery health issues (normal battery degradation)
• Microphone issues (muffled, non-functional, or intermittent)
• Cosmetic wear such as scuffs, scratches, or discoloration
• Damage from drops, crushing, water exposure, or user abuse
• Lost or stolen items
• Minor connectivity issues (such as one-off pairing issues)
• Tampering, unauthorized repairs, or altered serial numbers

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Expanded Coverage for the First 90 Days

For the first 90 days after delivery, your order is protected under our Full Warranty — covering all defects, even those not included in the 1-Year plan.

Within the first 90 days, we’ll cover:

• Low audio volume
• Reduced battery performance
• Intermittent charging issues
• Microphone defects
• All other functionality issues — even if partial
• Cosmetic defects that result from manufacturer-related issues (e.g., loose parts, faulty hinges, glue failures)

This expanded coverage allows for maximum peace of mind during the initial usage period.

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• Submit a claim by visiting our claim portal. Provide your order number, a description of the issue, and any supporting photos or videos.
• Our team will review your claim and respond within 24 to 48 business hours.
• If approved, we’ll issue a prepaid return label if needed, and ship your replacement or issue store credit once verified.

Start a Claim

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• Warranty begins on the delivery date.
• The Full Warranty applies during the first 90 days.
• The Worry-Free Warranty continues from day 91 through day 365.
• Applies to the original purchaser only and is non-transferable.
• Limited to one claim per item.
• If a product is no longer available, store credit will be issued.
• Warranty period does not reset with a replacement; it continues from the original purchase date.
• Effective for orders placed on or after May 12, 2025.

Need Help?
Contact us at support@recellexchange.com or via live chat. We're here to help.