Pairing Your Replacement Samsung Galaxy Buds
Select your Galaxy Buds model
Pairing steps
Whether you replaced an earbud or the case itself, all 3 pieces need to be in the case together before starting.
On your Samsung phone, go to Settings → Connections → Bluetooth. Tap the gear icon next to your Galaxy Buds, then tap Unpair. Note the model name shown before you unpair — handy if you need to contact us.
Close the lid and plug the case into a wall outlet. Leave it for at least 30 minutes — don't skip this step.
With the lid open and both earbuds in the case, press down firmly on the touchpad of each earbud until the light starts flashing green quickly.
Green flash = ready to pair
A prompt will appear on your Samsung phone. Tap Connect. Your phone will open the Galaxy Wearable app automatically — if it doesn't, open it manually.
In the Galaxy Wearable app, go to Earbuds settings → Earbuds software update. Tap the update button and leave the lid open until the update completes and the buds reconnect. When they reconnect you're all set.
The buds won't reset with the touchpad hold
If holding both touchpads isn't triggering the reset, try these:
- Make sure both earbuds are properly seated in the case with the lid open — they must be charging during the touchpad hold
- Press firmly and hold for the full 7 seconds — a brief touch won't trigger it
- Alternatively, try resetting through the Galaxy Wearable app: go to Earbuds settings → About earbuds → Reset earbuds
Still not connecting after reset
Check that your replacement earbud matches your existing one exactly — the model must be the same. Even visually identical buds like Galaxy Buds2 and Buds2 Pro won't pair with each other.
To confirm your model, check the small print on the inside of the charging case lid.
Start an exchange for the correct model →Pairing steps
Whether you replaced an earbud or the case itself, all 3 pieces need to be in the case together before starting.
On your Samsung phone, go to Settings → Connections → Bluetooth. Tap the gear icon next to your Galaxy Buds, then tap Unpair. Note the model name shown before you unpair — handy if you need to contact us.
Close the lid and plug the case into a wall outlet. Leave it for at least 30 minutes — don't skip this step.
With both earbuds seated in the open case, press and hold the Connect button on the bottom of the charging case for 7 seconds until the battery indicator light starts flashing.
Blue flash = earbuds are coupledRed flash = not coupled correctly — remove, reseat and try again
Open the Galaxy Wearable app on your Samsung phone. Tap Add new device and select your Galaxy Buds from the list to complete pairing.
Once connected, open the Galaxy Wearable app and go to Earbuds settings → Earbuds software update. Tap the update button and leave the lid open until the update completes.
Galaxy Wearable app isn't finding the buds
Make sure the charging case lid is open and the buds are seated inside when opening Galaxy Wearable. If the app still can't find them:
- Force close and reopen the Galaxy Wearable app
- Make sure Bluetooth and Location are both enabled on your phone
- Make sure the case has charge — the case button won't trigger if the battery is too low
Still not connecting after reset
Check that your replacement earbud matches your existing one exactly — Buds3 and Buds3 Pro are different models and won't pair with each other.
To confirm your model, check the small print on the inside of the charging case lid.
Start an exchange for the correct model →Still need help?
Our team is ready to help you get paired.