Covered defective items: We provide a prepaid return label at no charge. A protection plan is not required. Contact our support team for help.
Eligible exchanges: A prepaid return label and shipping of your replacement are included at no charge. Pay any price difference if your replacement costs more.
Eligible returns for a refund: Return Coverage pays for your return shipping label. Without Return Coverage, you pay the return shipping cost.
There is no return service fee. The return window and eligibility requirements still apply.
Exchanges
Instant Exchange Fastest
Your replacement ships immediately — before we receive your return
A $1 temporary hold is placed on your card to secure the order
Send your original item back within 30 days using the prepaid label
If you don't return within 30 days, the remaining item balance is charged to your card
No reshipment fee
Pay any price difference if the new item costs more
Standard Exchange
Send your item back first using the prepaid return label
We ship your replacement within 1–2 business days of receiving your return
No reshipment fee
Pay any price difference if the new item costs more
For eligible exchanges, both options include a prepaid return label and no reshipment fee. You do not need Return Coverage for these exchange benefits. Pay any price difference if your replacement costs more. All exchanges are processed through our Returns Portal.
Returns for Refund
30-day return window
Returns must be received at our facility within 30 days of delivery. Your receipt, invoice, or order confirmation is required.
Return shipping cost
There is no return service fee. For eligible refund returns without Return Coverage, you pay return shipping. Covered defective items and eligible exchanges include a prepaid label at no charge.
Refund timeline
Once we receive your return, allow 1–3 business days for processing. After the refund is initiated, your bank may take an additional 1–3 business days to post the funds. You'll receive an email confirmation when your refund is processed.
Shipping costs
Expedited and international shipping fees are not refunded if you return an item. Free standard shipping costs are not deducted from your refund.
Return Coverage
Return Coverage is an optional checkout add-on that covers the return shipping label for eligible returns for a refund. Exchanges already include a prepaid label as explained above. The 30-day return window and eligibility requirements still apply. There is no return service fee. Without Return Coverage, you pay return shipping for eligible refund returns. Covered defective items and eligible exchanges include a prepaid label at no charge.
✓ With Return Coverage
Prepaid return label included
Return shipping label covered for eligible refund returns
No return service fee; your eligible return shipping label is covered
Without Return Coverage
For eligible returns for a refund, you pay for the return shipping label
Eligible exchanges still include a prepaid return label and no reshipment fee
All returns are still subject to our standard return policy
Note: Return Coverage must be added at checkout and cannot be added retroactively after an order is placed.
Package Protection
Package Protection covers your order against loss, theft, or damage in transit. It protects the delivery to you; Return Coverage covers the return label. These benefits may be offered together at checkout. Check your order confirmation to see which coverage you purchased.
What it covers
Lost packages, stolen deliveries, and items damaged during shipping. Claims are filed through the same Returns Portal and most are reviewed within 1–2 business days.
Without Package Protection
If you did not add Package Protection at checkout, we are unable to provide refunds or replacements for lost, stolen, or damaged packages. You will need to file a claim directly with the carrier. Package Protection cannot be added after an order is placed.
Received a damaged or wrong item?
Contact us immediately
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact our support team right away so we can make it right — no need to go through the returns portal for these cases.
Non-returnable items
Sale items are eligible for returns under our standard return policy. Refunds are based on the amount paid for the returned item, including any discounts applied, and will not increase if the sale ends or the price changes.
The following cannot be returned or refunded under any circumstance: