1. What this plan is

The ReCell 2-Year Protection Plan (the "Plan") is a service contract between you and ReCell Exchange LLC, 1900 Wilson Ave #B, National City, CA 91950 ("we", "us"). We are the obligor and are solely responsible for performing under this Plan. The Plan is not insurance and is not a manufacturer's warranty. We are not affiliated with Apple, Samsung, Google or Beats. The Plan is optional and does not reduce any right you have under our free warranty, our Return Policy, or applicable law.

2. Covered items

The Plan covers the eligible items on the order it was purchased with ("Covered Items"). Accessories, ear tips, cables, gift cards and the Free Returns + Package Protection add-on are not Covered Items. A full set is one Covered Item; each earbud or charging case bought separately is its own Covered Item.

3. Term

Coverage starts on the delivery date and lasts 24 months. It replaces the limits of our free warranty (full coverage for 90 days, then total-failure-only coverage to 365 days) with full coverage for the whole term, and adds free shipping both ways and priority handling.

4. What's covered

Failure of a Covered Item under normal use caused by a defect in materials or workmanship, including no or distorted sound, one side not working, failure to charge, failure to pair or stay connected after the reset steps we provide, microphone failure, and battery failure. During the first 12 months of the term, battery failure means the battery holds a charge for less than 50% of the original rated listening time. During months 13 to 24, battery failure means the item will not charge or holds a charge for less than 1 hour of listening. Gradual loss of battery capacity from normal use is not a defect.

5. What's not covered

• Loss or theft.
• Accidental damage: drops, crushing, cracks, bent or broken parts.
• Liquid damage beyond the product's original water-resistance rating.
• Cosmetic wear that doesn't affect function.
• Damage from opening, repair or modification by anyone other than us, or from unapproved chargers or accessories.
• Items whose serial or model number doesn't match our records for your order.
• Buying the wrong model or generation (see our Return Policy).
• Issues with your phone or other device, and incidental or consequential damages.

6. What we'll do

We will repair or replace the defective Covered Item, or only its defective component (for example, one earbud from a full set), with the same model in the same or better cosmetic grade. Replacements may be refurbished. If the same model isn't available, we will offer a comparable model or refund the price you paid for that Covered Item. Shipping both ways is free. Each Covered Item may be replaced once under the Plan during the term; coverage for that item ends when its Plan replacement ships. Replacements made under our free warranty do not count toward this limit, and a part replaced under the free warranty remains a Covered Item for the rest of the term. Loss and theft are not covered, but Plan holders may request a one-time 20% discount on a replacement part.

7. Making a claim

Start a claim in our returns portal and choose "Warranty". You must return the defective part using the prepaid label we provide. We verify the part's serial or model number against your order. For battery claims, we test the returned part before sending a replacement, and instant exchange is not available. If you choose instant exchange, we ship your replacement first and place a hold on your card for the replacement's price; if the defective part isn't sent back within 10 days, that amount is charged.

8. Cancellation

You may cancel at any time by contacting support@recellexchange.com. Within 30 days of purchase, you receive a full refund of the Plan price. After 30 days, you receive a pro-rata refund for the unused months of the term. If a claim has been paid under the Plan, the Plan is not refundable. If you return all Covered Items for a refund, you may return the Plan in the same return for a full refund; if you exchange a Covered Item, coverage moves to the replacement item. We may cancel only for fraud, misrepresentation or non-payment, with written notice and any refund required by law.

9. Transfer

The Plan is not transferable and covers only the original purchaser.

10. Limit of liability

Our total liability for any Covered Item is limited to the price you paid for that item. Nothing here limits rights you have under applicable law that cannot be waived.

11. Price and taxes

The Plan price is shown before you accept and depends on the value of the eligible items in your order. Applicable taxes are added where required.

12. Governing law

These terms are governed by the laws of the State of California, except where the law of your state of residence requires otherwise.

13. Contact

ReCell Exchange LLC · 1900 Wilson Ave #B, National City, CA 91950 · support@recellexchange.com