Frequently Asked Questions

Yes absolutely! We source all of our electronics from major US retailers that only sell authentic headphones. With every order we send out, we guarantee you will receive an original product manufactured by Apple, Beats, Google, Sony, or Samsung.

An important part of our testing process is authenticating each unit we receive to ensure they are authentic products. If you have concerns about the product you received, please contact us. Pairing a non-authentic headphone with an original one is impossible, so please ensure your set is authentic before purchasing a replacement from us.

Your replacement part will come with a QR code providing pairing instructions to get your headphones up and running in an hour or less!

Absolutely! The parts we ship are perfectly compatible with your current AirPods. You won't encounter any difficulties when pairing if you obtained your AirPods from reputable retailers like Apple, Best Buy, Costco, or any other authorized seller.

Each AirPod has a model number that can be found in your Bluetooth settings. Go to your Settings > Bluetooth > Click the blue icon next to your AirPods > Scroll down until you see "About" > Then you can identify your model number starting with the letter "A."

You can confidently place your order once you match the model number to the model you need on our website. You can contact our support team if you still need additional support in finding your model number.

Our standard products are typically available in "Like New" Open-Box condition, ensuring minimal to no signs of use. For those seeking to save some extra money, we also provide slightly used replacements.

Before making a purchase, each product listing includes a comprehensive description of its condition.

Certainly! You have the option to replace individual AirPods or charging cases, saving both time and money instead of purchasing an entirely new set.

Our website specializes in offering genuine replacement parts that have been thoroughly tested and verified as authentic. This way, you can be confident in the quality and originality of the replacement parts we provide.

We offer email, live chat, and phone support to help you in pairing your replacement device. If you've already received your replacement part, you can contact us in the following ways:

Airpods purchased from third-party platforms like Ebay, Facebook Marketplace, or OfferUp, especially if sold below retail price or still sealed, are often replicas.

Common signs of replica AirPods:

• The font on the AirPods or charging case may appear bolder than the original Apple print

• Different symbols or markings than genuine Apple products

• Lower quality materials that break more easily

• Note: Replica AirPods can sometimes have serial numbers that appear authentic in Apple's database, so this alone cannot determine their genuineness

If you're uncertain about the authenticity of your AirPods, don't hesitate to contact us. Feel free to reach out via phone or email, and provide us with photos of your AirPods. Our dedicated support team will be delighted to assist you in determining the genuineness of your device.

International Shipping: We provide paid international shipping for orders placed outside the country. If you submit your order before 12 noon PST on a business day, it will be processed on the same day.

We offer both economy and expedited shipping options for international deliveries. Please refer to the checkout page for more details.

Duties: We take care of all applicable duties, so you won't have to worry about any additional charges. International shipments are handled by FedEx.

Exchanges: If you've ordered the incorrect replacement earbud or charging case for your headphones, we can process an exchange (you'll need to pay the difference if the correct item is a higher price.) We will be responsible for reshipping the correct generation you need, however please note you'll need to cover the return shipping for the item.

You may use your own shipping methods, or you can reach out to our team to purchase a return shipping label.

Returns: If you've ordered the incorrect replacement earbud or charging case for your headphones and would simply like to return them (changed your mind, or found your original piece), please note you will need to pay for return shipping.

This return shipping label will be provided by our team, and the cost will be deducted from your refund. We highly recommend reviewing your purchase and even confirming with our support team that you've ordered the correct item before ordering.

If you are experiencing audio, connectivity, or functionality issues with your purchase, we offer a 90 day warranty. Connectivity issues due to ordering the wrong generation are not included.

We will send a replacement unit, however you will need to cover the return shipping postage to return the original unit.

Please note, our electronics are purchased and sold by authorized retailers in the United States.

For AirPods, Pixel buds, and Beats: Please ensure your model numbers match up with the model numbers we have listed on our product pages.

For Samsung Galaxy Buds: Please ensure your Galaxy buds are the North American version. Our Galaxy buds will NOT sync with international Galaxy buds.